h2 Recruit is a specialist Sales Recruitment agency based in London and New York.

Permanent

Negotiable

United States

About the company
Our client is an AI-native brand and retail intelligence platform that unifies every source of consumer data brands work with — internal research, syndicated data, social signals and more — into a single, fully auditable source of truth. This powers smarter decisions across brand strategy, marketing, innovation, inventory and forecasting. Backed by a recently closed, multi-million-dollar seed round and already proven with household-name Fortune 500 brands across CPG, beauty, retail and travel, they are now building out their go-to-market team and opening the platform up more widely.
The opportunity
We're looking for a Strategic Account Manager (Engagement Manager) with 3-6+ years in enterprise customer success, implementation or engagement management to own and grow a portfolio of Fortune 500 accounts at an AI-native consumer intelligence platform. You'll be the glue between clients and the product and engineering teams — translating complex business needs into deployments that stick. This is a product-oriented role at a freshly funded startup where you'll help build the customer-experience function from scratch. If you think like a product manager who happens to own enterprise accounts, this is your role.
What you'll be doing
? Owning a portfolio of enterprise accounts post-close — driving implementation, adoption, retention, churn prevention and expansion across Fortune 500 clients in CPG, beauty, food & beverage and retail.
? Running end-to-end onboarding and deployment, managing change across stakeholders from the C-suite to field teams adopting a new way of working.
? Speccing and validating customer requirements from the field, translating them into in-app workflows and recommendations that embed durable value.
? Serving as the primary technical point of contact — troubleshooting data/integration issues, bridging business and engineering, and managing product feedback loops with clear SLAs.
? Helping build the customer-experience function itself — playbooks, onboarding standards, health metrics and eventually the team.
What we're looking for
? 3-6+ years in enterprise customer success, implementation or deployment for SaaS platforms.
? Managed enterprise accounts with job_detailsM+ ACV; experience turning at-risk accounts around (churn saves).
? Able to bridge technical product teams and non-technical stakeholders; familiar with data integrations and enterprise system architecture.
? Understanding of AI/ML workflows and emerging AI capabilities.
? Comfortable at an early-stage startup building playbooks from scratch — product-oriented, not purely reactive support.
? Ideally direct experience with CPG / retail brands rather than exclusively financial services.
What's on offer
? $110K-$150K base; OTE $140K-$190K (base + performance bonus) plus competitive equity.
? Hybrid in New York, NY, with remote flexibility as needed.
? Hiring 1-2 people for this role — an immediate need tied to upcoming enterprise deals.
? Please note: not open to visa sponsorship for this role.
Keywords
Strategic Account Manager, Engagement Manager, Enterprise Customer Success Manager, CSM, Implementation Manager, Deployment, Onboarding, Technical Account Manager, adoption, retention, churn, expansion, job_detailsM+ ACV, high-ACV, Fortune 500, CPG, retail, data integrations, AI/ML, SaaS, Gainsight, New York.